When a user starts a FREE account with us and then proceeds to purchasing a paid one – we advise everyone to delete their FREE plan. If the FREE plan is not removed, it can cause known glitches in the CTRLY.io link counting.

When you experience link counting issues – try as a first line of defense to delete the FREE plan. If the issue still persists, please chat with us on our Chat tool or email support@campaigntrackly.com

Thank you