Returns & Refunds Policy

Thank you for purchasing a CampaignTrackly subscription plan.

This Returns & Refunds Policy is part of our Terms of Use Agreement, which you have to read and accept prior to creating an account with CampaignTrackly.

Subscription Services Refunds

Free Trial Period

All our paid plans outside of our Enterprise level subscription have a 14-day trial period during which your credit card won’t be charged.

Refund Process

After the trial period is over our system will automatically charge you the relevant full amount of your contract. We do not control this process manually. We will not be issuing any refunds.

If, due to a situation out of your control you were unable to cancel within the required period, please do contact us at support@campaigntrackly.com and we will try to help.

We recommend contacting us for assistance if you experience any issues receiving access to or using our software and we will be happy to work with you to resolve any issues. If there are any bugs that you are experiencing, please do not hesitate to contact us about it. We provide Amazon gift cards for every bug the company has been unaware of, that has been reported to us via email.

If you need new features, contact us on our support email and we will be happy to provide those for you free of charge – as long as they do not require a major re-work of the app construct.

Cancellation

Cancellation is easy – just login to your account, hover your mouse over your current plan and hit “delete/cancel/remove”.

Deleting Your account

You can delete your account at any time using our menu on the left of each page.

IMPORTANT*******

Please note, if you have paid CampaignTrackly through a Paypal account, you will need to go into Paypal, login and physically cancel the subscription authorization. Unfortunately, this is how Paypal handles subscriptions Рrequiring the account owner to go into their Paypal account, click on the pre-authorized subscription payment and cancel it from there. On our side, as soon as you have removed your paid plan we will no longer charge you or collect any payments. If you have canceled your account but still continue to be charged by Paypal, please contact us immediately, so that we can guide you to remove the Paypal authorization if needed.

Contact us

If you have any questions about our Returns and Refunds Policy, or if you require a refund outside of the terms and conditions communicated to you, please contact us:

    • Refund request via our online chat. Just open the online chat. Leave a message, providing your email address and user, and informing us about your refund request details.
      • Please allow for at least 24 business hours before we can respond.
    • Refund request by emailing support@campaign-trackly.com providing your email address and user, and informing us about your refund request details. Please allow for 2 business days to process your request.
  • We will review your request in a timely manner and will handle in alignment with our Refunds policy and Terms and Conditions.

Should you have any questions or comments, please do not hesitate to contact us at support@campaigntrackly.com