---
title: 09. Help, My Ctrly.io Stats Appear Broken
description: "When a user starts a FREE account with us and then proceeds to purchasing a paid one - we advise everyone to delete their FREE plan. If the FREE plan is not removed, it can cause known glitches in the…"
url: "https://app.campaigntrackly.com/knowledge-base/09-help-my-ctrly-io-stats-appear-broken/"
updated: "2022-01-03"
category: 12. Troubleshooting
---

# 09. Help, My Ctrly.io Stats Appear Broken

When a user starts a FREE account with us and then proceeds to purchasing a paid one - we advise everyone to delete their FREE plan. If the FREE plan is not removed, it can cause known glitches in the CTRLY.io link counting.

When you experience link counting issues - try as a first line of defense to delete the FREE plan. If the issue still persists, please chat with us on our Chat tool or email support@campaigntrackly.com

Thank you